PROTECH VIDEOWAVE offers a range of pre-sales, on-site training and commissioning and post-sales services to assist customers throughout the security project/system installation.
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To help in your decision-making process, we work in partnership with you to conduct a premium quality site survey following a review of your requirements. Visit our online library for brochures, technical manuals and other materials to educate yourself on PROTECH VIDEOWAVE’s entire product line.
Our pre-sales team offers a fully customized service to ensure we recommend the best choice in technologies and products to meet your project’s specifications.
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PROTECH VIDEOWAVE provides its customers with on-site technical support during the set-up and fine-tuning of a newly installed system. By purchasing extended assistance you increase the warranty period from the standard 12 months to 36 months.
By purchasing on-site assistance and having an on-site review conducted within six months of system installation, you will benefit from an additional 24-month warranty (36 months in total).
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PROTECH VIDEOWAVE service and support personnel offer technical expertise to answer any questions regarding your security equipment and installation.
The hotline is open from Monday to Friday, from 8:30 a.m. to 5:30 p.m.
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To improve your knowledge regarding the proper installation and maintenance of our products, PROTECH VIDEOWAVE provides a range of training modules. These training programs are ideally suited for technicians working on the project.
We can also provide in-person training at your facility, should you require a more in-depth program beyond use of manuals and online webinars.
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We value the relationships that we have with our partners. It is thanks to our best-in-class integrators and distributors who possess in-depth experience and knowledge of our security systems that we are able to provide innovative solutions world-wide.
Our Certified Integrator Program is designed for partners who are actively selling and installing our perimeter security systems. To become a certified integrator, you must complete a number of required training classes on our network systems, demonstrate an ability to provide level-one support to end-users and an ability to meet a minimum purchasing volume requirements along with keeping updated on our latest technologies through webinars and other educational sessions.
Project registration incentives and product demo kits are available to Certified Partners.
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