PROTECH VIDEOWAVE offers a range of pre-sales, on-site training and commissioning and post-sales services to assist customers throughout the security project/system installation.
Service, Support & Training
Services
To help in your decision-making process, we work in partnership with you to conduct a premium quality site survey following a review of your requirements. Visit our online library for brochures, technical manuals and other materials to educate yourself on PROTECH VIDEOWAVE’s entire product line.
Our pre-sales team offers a fully customized service to ensure we recommend the best choice in technologies and products to meet your project’s specifications.
Support
PROTECH VIDEOWAVE provides its customers with on-site technical support during the set-up and fine-tuning of a newly installed system. By purchasing extended assistance you increase the warranty period from the standard 12 months to 36 months.
By purchasing on-site assistance and having an on-site review conducted within six months of system installation, you will benefit from an additional 24-month warranty (36 months in total).
PROTECH VIDEOWAVE service and support personnel offer technical expertise to answer any questions regarding your security equipment and installation.
The hotline is open from Monday to Friday, from 8:30 a.m. to 5:30 p.m.
Training
To improve your knowledge regarding the proper installation and maintenance of our products, PROTECH VIDEOWAVE provides a range of training modules. These training programs are ideally suited for technicians working on the project.
We can also provide in-person training at your facility, should you require a more in-depth program beyond use of manuals and online webinars.
We value the relationships that we have with our partners. It is thanks to our best-in-class integrators and distributors who possess in-depth experience and knowledge of our security systems that we are able to provide innovative solutions world-wide.
Our Certified Integrator Program is designed for partners who are actively selling and installing our perimeter security systems. To become a certified integrator, you must complete a number of required training classes on our network systems, demonstrate an ability to provide level-one support to end-users and an ability to meet a minimum purchasing volume requirements along with keeping updated on our latest technologies through webinars and other educational sessions.
Project registration incentives and product demo kits are available to Certified Partners.
